Updated September 17, 2026

Your information, explained clearly.

This notice covers customer information handled by MADS Bath and Skin Care Industries Inc., including the MADS Sales Assistant on Facebook Messenger, our website chat, sales email and client portal.

Who is responsible

MADS Bath and Skin Care Industries Inc., Lot 15004-C2, Peninsula Street, Brgy. Sto. Niño, Lipa City, Batangas, Philippines 4217. Contact sales@madsindustries.com with “Privacy request” in the subject for questions or requests about your information.

Information we handle

• Messages, contact details and product requirements that you provide in inquiries, email or chat.
• For Messenger: your Page-scoped sender identifier, message identifiers, message text, timestamps and our replies, so we can respond in the correct conversation. Connecting with our Page does not give this assistant access to your Facebook password or unrelated private conversations.
• For client accounts: registration and profile details, delivery address, telephone number, TIN, identity documents you upload, agreements, signatures, project briefs, invoices and payment records.
• Technical information used to operate and protect the service, such as session cookies, browser-stored preferences, request logs and anti-abuse identifiers.

Why we use it

We use relevant information to answer your questions, assess requested products, manage your account and projects, process agreements and payments, provide updates, prevent misuse and handle support requests. Depending on the information and purpose, processing relates to your requested services and agreements, consent where required, legitimate business and security needs, or applicable recordkeeping obligations.

AI-assisted replies and human help

Website chat, sales email and enabled Messenger conversations may receive AI-assisted replies. Relevant message content and conversation context are sent to OpenAI to generate those replies. Authorized MADS personnel may review conversations for support and quality. AI can make mistakes: replies do not independently approve a formula, confirm a payment or commit MADS to unapproved terms. Ask for a person or email our sales team whenever you need human assistance. Keep passwords, OTPs, IDs and payment credentials out of chat and email; use the secure portal for requested identity documents.

Service providers and sharing

Providers supporting these services include Meta for Messenger, Google for sales email and its automation, OpenAI for AI processing and website services, Cloudflare for hosting and storage, and PayMongo for online payments. Information relevant to each service may be processed outside the Philippines. Each provider also has its own privacy terms. Payment credentials entered into PayMongo checkout are handled by PayMongo; MADS receives transaction references and status needed for your invoice. We do not publish your private conversations, identity documents or confidential product details as marketing examples.

Storage and retention

Records are stored in the systems used for the service, including our portal database and file storage, sales mailbox and Messenger. Guest website chat access expires after 30 days; this access limit is not a promise that every stored copy is erased on that date. Account-linked chats can continue inside the portal. Inquiry, project and transaction records are retained according to their service, support, security and applicable recordkeeping needs. A deletion request is reviewed for the records concerned, including any legal or contractual reason to retain specific records. We can explain the applicable retention requirements when you contact us.

Your choices and requests

You can request access, correction or deletion of your personal information, raise an objection or ask about withdrawing consent where relevant. Some requests may affect our ability to provide a service or may be limited by applicable obligations. We verify that a request concerns your information before acting. See our data-deletion instructions. You may also raise a privacy concern with the Philippine National Privacy Commission.

Security and updates

We use account authentication, access controls and protected connections to help safeguard information. No online service can promise absolute security. This notice may be updated as our services change; the update date appears above.